These Terms and Conditions set out the basis on which Man With Van Maida Vale provides removal, transport, loading, unloading, and related service support within the UK. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to these terms in full. If any part of these terms is unclear, the customer should review them before confirming the service. These terms are intended to create a fair and transparent agreement for both the customer and the service provider, covering the booking process, payment arrangements, cancellation rules, liability limits, waste handling, and the law that applies to the contract.

Throughout this document, references to the company, we, or us mean the service provider operating under the Man With Van Maida Vale name, while references to the customer, you, or your mean the person, business, or organisation booking or receiving the service. The service may include domestic moves, light commercial transport, furniture delivery, single-item moves, or similar van-based assistance. Any service not expressly included in the quotation is outside the agreed scope unless confirmed in writing.

These terms are written for general UK service use and should be read together with the quotation, job notes, inventory details, and any written instructions agreed before the job begins. If a conflict arises between the quotation and these terms, the written quotation will usually take priority for the items and scope it specifically covers, unless a legal requirement says otherwise.

Booking Process

To secure a booking with Man With Van Maida Vale, the customer must provide accurate information about the collection and delivery addresses, the size and nature of the load, access conditions, date and time preferences, parking restrictions, and any special handling needs. This information helps us allocate the correct vehicle size, number of crew members, and estimated working time. Any quotation is based on the facts supplied at the time of enquiry. If those facts change, the quotation and service plan may also change.

Bookings are considered provisional until accepted by us and, where required, any deposit or advance payment has been received. We may ask for photos, inventories, floor details, or access information before confirming the job. The customer is responsible for ensuring that all information is complete and accurate. If the service requirements are materially different from what was originally disclosed, we may revise the price, adjust the schedule, or refuse to proceed where safe and practical performance is not possible on the agreed basis.

Service Scope and Customer Responsibilities

The service includes only the tasks agreed in the booking confirmation or quotation. Unless expressly stated, this does not include dismantling or reassembly of furniture, packing materials, long-term storage, specialist lifting, removal of fixtures, hazardous goods handling, or any work requiring separate licensing or specialist equipment. The customer must ensure that items are ready for collection, appropriately packed if packing is not included, and safe to transport. Fragile, valuable, or irreplaceable items should be declared in advance.

Payments and Charges

All prices are quoted in pounds sterling unless stated otherwise. Payment terms may vary depending on the type of job, but in general the customer must pay in full on completion unless a deposit, part-payment, or advance invoice has been agreed. We may accept bank transfer, card payment, or another stated method. Cash acceptance, if offered, is subject to prior arrangement. Man With Van Maida Vale may require a deposit to reserve a time slot, particularly for larger moves, busy periods, or jobs involving third-party coordination.

The customer agrees to pay any additional charges that arise from circumstances outside our control, including waiting time, extra handling, stairs not declared in advance, difficult parking, additional mileage, congestion, tolls, ferry charges, or changes to the agreed load. Any increase will be explained where reasonably practicable. If the job takes longer than expected because information supplied by the customer was incomplete or inaccurate, we may apply an additional hourly or fixed charge in line with the quotation terms.

Invoices must be paid by the stated due date. If payment is delayed, we reserve the right to charge reasonable recovery costs, statutory interest where applicable, and administration fees to the extent permitted by law. Ownership of any goods transported does not transfer to us, but any right to release or continue work may be suspended until outstanding sums are paid in full, subject to applicable consumer and transport law.

Quotations, Waiting Time, and Revisions

Quotations are usually based on expected time, distance, access, and load size. They are not fixed if the job scope changes. If our team is delayed by customer-related issues, including unprepared items, missed collection windows, or restricted access, waiting time may be charged. If a revised quotation is necessary, we will aim to notify the customer before additional work is carried out.

Cancellations and Amendments

The customer may cancel or reschedule a booking by giving reasonable notice. For many standard jobs, more notice means lower or no cancellation charges, while late cancellations may attract a fee to cover lost time and preparatory costs. If a deposit has been paid, it may be retained in part or in full depending on when the cancellation is made and the amount of work already reserved. Any cancellation policy stated in the quotation or confirmation message forms part of the agreement.

If the customer wishes to change the date, time, service details, or access arrangements, we will try to accommodate the amendment, but it is not guaranteed. Changes may affect price, vehicle size, crew allocation, or availability. Where a rescheduled date is accepted, the original booking terms may remain in force unless we confirm otherwise. If we must cancel because of unsafe conditions, legal restrictions, severe weather, vehicle breakdown, illness, or other circumstances beyond our reasonable control, we will offer a new date or another fair remedy where possible.

We may also cancel a booking where the customer fails to provide required access information, refuses to comply with lawful instructions, requests the transport of prohibited items, or behaves in a way that creates risk to staff, goods, the public, or property. In such cases, any sums already paid may be retained to cover costs already incurred, to the extent permitted by law.

Liability and Limitations

We will take reasonable care when handling goods, but our liability is limited to loss or damage caused by our proven negligence, breach of contract, or failure to exercise reasonable skill and care. We are not responsible for pre-existing damage, normal wear and tear, hidden defects, unsuitable packaging, or deterioration that occurs due to the nature of the item itself. Customers should make sure items are sufficiently packed and protected unless packing has been explicitly included in the service.

Our team will take reasonable steps to protect floors, walls, door frames, and other access points during the move, but we are not liable for minor scuffs or damage resulting from normal handling where reasonable care has been taken, especially if access is tight or the property is difficult to navigate. The customer should advise us in advance of any fragile surfaces, narrow staircases, low ceilings, lifts, or other access limitations. Where the customer asks us to carry out work against our advice, any resulting risk may rest with the customer.

We are not liable for indirect, special, or consequential losses, including loss of profit, missed appointments, business interruption, emotional distress, or inconvenience, except where such exclusion is not allowed by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. If any item is lost or damaged due to our fault, our liability may be limited to the reasonable repair cost, replacement value, or the amount covered by our insurance, whichever is lower and legally appropriate.

The customer remains responsible for securing insurance for goods of high value or special importance. Standard transit cover may not apply to every item, and some goods may require separate declaration or specialist insurance. We recommend that customers keep evidence of value for any item that is expensive, unique, or difficult to replace. Where a claim is made, the customer must notify us promptly and provide reasonable evidence of loss, damage, ownership, and value.

Access, Delays, and Force Majeure

We are not responsible for delays caused by traffic, road closures, police instructions, extreme weather, civil disturbance, border controls, vehicle restrictions, or other events outside our reasonable control. In such cases, performance may be postponed, routes adjusted, or the service rescheduled. We will act reasonably and communicate changes as soon as practicable. Any extra time or cost caused by circumstances outside our control may be charged where lawful and fair.

Waste Regulations and Prohibited Items

Where the service involves the removal of unwanted items, packaging, or household waste, the customer acknowledges that waste must be handled in accordance with UK environmental law and relevant duty-of-care obligations. We do not knowingly transport, dump, or dispose of waste unlawfully. The customer must declare any waste items in advance so that we can determine whether collection is permitted, whether the waste is non-hazardous, and whether specialist handling is needed. We may refuse any item that appears unsafe, contaminated, illegal, or unsuitable for standard van transport.

Prohibited or restricted items may include hazardous chemicals, asbestos, clinical waste, gas bottles, pressurised containers, firearms, ammunition, explosives, illicit drugs, and any item banned by law or by our operational policy. If such items are discovered after loading has started, we may stop work immediately and remove the items from the vehicle at the customer’s risk and cost, where lawful to do so. The customer agrees to indemnify us for any loss, fine, claim, or expense arising from the customer’s failure to disclose prohibited materials.

Waste transfer notes, receipts, or other records may be issued where required. If the job includes disposal rather than simple transport, the customer must ensure that the waste is correctly described and that any necessary permissions are in place. We reserve the right to refuse disposal where the materials cannot be managed lawfully or safely. Nothing in these terms permits the illegal abandonment, burning, dumping, or exporting of waste.

Customer Conduct and Site Safety

The customer must ensure that the working environment is reasonably safe and accessible. This includes providing accurate parking information, arranging any required permits if they are the customer’s responsibility, ensuring pathways are clear, and notifying us of known hazards such as loose wiring, broken steps, pests, water damage, or aggressive animals. If the site is unsafe, we may pause work or leave the premises until the risk is removed. Any delay caused by unsafe conditions may be charged if reasonable and lawful.

General Contract Terms

These terms form the entire agreement between the customer and Man With Van Maida Vale in relation to the service, unless we agree otherwise in writing. If a court or regulator finds any part of these terms invalid or unenforceable, the remaining terms will continue in force. No waiver of any term will be effective unless confirmed by us in writing. We may update these terms from time to time, but the version in force at the date of booking will normally apply to that booking.

The customer may not assign or transfer the booking to another party without our consent where doing so would affect payment, access, liability, or service logistics. We may assign or subcontract part of the work to suitably qualified personnel where this does not reduce the standard of service. Any notice given under these terms should be in writing unless we agree a different method for practical reasons. Verbal promises will not override written terms unless confirmed by an authorised representative.

Nothing in these terms creates a partnership, employment relationship, or agency between the customer and us beyond the agreed service contract. The customer confirms that they have authority to book the service for the premises, goods, or organisation concerned. If the service is booked by a business, that business remains liable for payment even if a third party arranged the move on its behalf, unless we have agreed otherwise in writing.

Governing Law

These Terms and Conditions are governed by the law of England and Wales. Any dispute, claim, or matter arising out of or in connection with the service shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. By using the services of Man With Van Maida Vale, the customer agrees that this legal framework applies to the contract and any interpretation of its provisions.