Man with Van Maida Vale Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Maida Vale provides removal and related services within the United Kingdom. By making a booking, using our services, or allowing our operatives to begin work at your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 "Company" means the removal service operating under the name Man with Van Maida Vale.

1.2 "Customer" means any individual, partnership, company or organisation that requests or uses the services of the Company.

1.3 "Services" means any removal, collection, delivery, loading, unloading, packing, unpacking, or related services provided by the Company.

1.4 "Goods" means all items, furniture, personal belongings, equipment, and any other property handled, transported, or stored by the Company on behalf of the Customer.

1.5 "Vehicle" means any van or other vehicle used by the Company to carry out the Services.

1.6 "Contract" means the agreement between the Company and the Customer incorporating these Terms and Conditions.

2. Service Description

2.1 The Company provides man and van removal services for domestic and commercial customers, including the loading, transportation and unloading of Goods. Services may be provided within Maida Vale and surrounding areas, as well as other locations within the United Kingdom as agreed at the time of booking.

2.2 The scope of the Services, including the number of operatives, size of Vehicle, estimated time and locations, will be agreed at the time of booking based on the information provided by the Customer.

2.3 The Company reserves the right to refuse to transport any Goods that are unsafe, illegal, hazardous, or otherwise unsuitable for carriage in its Vehicles.

3. Booking Process

3.1 Bookings may be made by the Customer through any contact method accepted by the Company, such as an online form or written confirmation. A booking is only confirmed when the Company has acknowledged the request and provided a booking confirmation.

3.2 The Customer is responsible for providing accurate and complete information at the time of booking, including collection and delivery addresses, access details, parking restrictions, quantity and nature of Goods, and any special requirements.

3.3 Any quotation provided by the Company is based on the information given by the Customer. If the information is incomplete or incorrect, or if the situation on the day differs significantly, the Company reserves the right to adjust the price or, if necessary, decline to carry out part or all of the Services.

3.4 Quotations are usually given either as an hourly rate or as a fixed price for a specified job. Unless otherwise stated in writing by the Company, quotations are valid for 30 days from the date issued.

3.5 The Company may require a deposit or full prepayment to confirm a booking. Any such requirement will be notified to the Customer prior to confirmation.

4. Access, Parking and Customer Responsibilities

4.1 The Customer must ensure that there is adequate access to the property at both collection and delivery addresses, including suitable parking for the Vehicle, clear hallways, staircases and lifts, and safe access for the operative or operatives.

4.2 The Customer is responsible for arranging and paying for any parking permits, suspension of parking bays, congestion charges, tolls or similar fees necessary for the Company to perform the Services.

4.3 If suitable parking is not available, or if access is significantly restricted or hazardous, the Company may refuse to carry out the work or may charge additional fees to cover extra time, walking distances, or other complications.

4.4 The Customer must be present, or ensure a responsible adult representative is present, at the agreed times to provide access to the premises and to sign relevant documentation. If no one is present, waiting time or abortive journey charges may apply.

4.5 The Customer must ensure that all Goods are ready for removal at the agreed time and that any required packing, dismantling, or disconnection that is not included in the quotation has been completed.

5. Packing, Dismantling and Excluded Items

5.1 Unless expressly agreed in writing, the Company does not provide packing or unpacking services and the Customer is responsible for ensuring that Goods are safely and securely packed in suitable containers.

5.2 The Customer should dismantle any larger items such as wardrobes, beds, and furniture that cannot be moved intact through doorways, stairs or corridors, unless dismantling has been specifically agreed as part of the Services.

5.3 The Company will not be responsible for the disconnection or reconnection of appliances, fixtures or fittings unless this has been agreed in advance. All such items must be properly disconnected and secured by the Customer before removal.

5.4 The Company will not carry, and the Customer must not request the Company to carry, any of the following: hazardous, flammable, explosive or illegal goods; cash, jewellery, precious metals or stones, securities or financial documents; perishable goods; live animals or plants; or any items whose transport is prohibited by law.

6. Payments and Charges

6.1 The Customer agrees to pay the Company the charges as set out in the quotation or as otherwise agreed. Charges may be on an hourly basis or a fixed price basis.

6.2 Unless otherwise agreed, payment is due immediately on completion of the Services on the day of the move. The Company may require payment in advance or a deposit as a condition of confirming a booking.

6.3 Payment methods accepted by the Company will be confirmed at the time of booking. The Customer is responsible for ensuring that payment can be made in full when due.

6.4 If the move takes longer than the time estimated in an hourly rate quotation, the Customer will be charged for the additional time at the agreed hourly rate, rounded up to the nearest 30 minutes unless otherwise stated.

6.5 Additional charges may apply for waiting time, extended walking distances, additional flights of stairs, delays beyond the Company's control, or changes to the agreed work requested by the Customer on the day.

6.6 If payment is not made when due, the Company reserves the right to charge interest on overdue amounts and to recover any reasonable costs incurred in pursuing payment.

7. Cancellations and Amendments

7.1 The Customer may cancel or amend a booking by giving notice to the Company. The following cancellation charges may apply unless otherwise agreed:

(a) More than 48 hours before the scheduled start time: no cancellation fee, and any deposit may be refunded or transferred at the Company's discretion.

(b) Between 24 and 48 hours before the scheduled start time: a cancellation fee of up to 50 percent of the quoted price or deposit, whichever is greater, may be charged.

(c) Less than 24 hours before the scheduled start time or on the day of the move: a cancellation fee of up to 100 percent of the quoted price may be charged.

7.2 If the Customer wishes to amend the booking, including date, time, addresses, or scope of work, the Company will use reasonable efforts to accommodate the change, but cannot guarantee availability. Additional charges may apply.

7.3 The Company reserves the right to cancel or postpone a booking due to circumstances beyond its control, including but not limited to severe weather, Vehicle breakdown, staff illness, accidents, or safety concerns. In such cases, the Company's liability will be limited to refunding any amounts paid for Services not provided or rescheduling the booking, and the Company will not be liable for any consequential loss.

8. Liability for Loss or Damage

8.1 The Company will exercise reasonable care and skill in handling and transporting the Customer's Goods. However, the Customer acknowledges that some risk of loss or damage is inherent in removal operations.

8.2 The Company shall not be liable for any loss or damage to Goods unless it is caused by the Company's negligence or breach of contract. In any case, the Company's total liability for any claim arising out of or in connection with the Services shall not exceed a sum reasonably proportionate to the charges paid for the Services, subject to any insurance arrangements agreed in writing.

8.3 The Customer is responsible for arranging any additional insurance cover they consider necessary to protect the full value of their Goods during removal and transit.

8.4 The Company shall not be liable for:

(a) Loss or damage arising from faulty or insecure packing carried out by the Customer or a third party.

(b) Damage to furniture or Goods that were already defective, fragile, or not in a suitable condition for transport.

(c) Loss or damage to Goods that the Company has advised should be dismantled, packed or protected in a particular way, where the Customer has chosen not to follow that advice.

(d) Any indirect or consequential loss, including loss of profits, loss of opportunity, or emotional distress.

8.5 The Customer must notify the Company in writing of any loss or damage as soon as reasonably practicable and, in any event, within seven days of the Services being completed. The Customer must provide reasonable evidence of the damage and allow the Company the opportunity to inspect the affected items.

9. Waste, Disposal and Environmental Regulations

9.1 The Company is not a licensed waste carrier unless expressly stated otherwise. The Customer must not use the Services to dispose of controlled or regulated waste unless this has been specifically agreed in advance and complies with applicable laws.

9.2 Where the Company agrees to remove unwanted items for disposal or recycling, the Customer confirms that they are the owner of those items or have the owner's permission to dispose of them and that the items are not hazardous or prohibited.

9.3 The Customer must not request the Company to transport or dispose of any hazardous materials, including but not limited to chemicals, asbestos, gas cylinders, paints, solvents, oils, clinical waste or similar items.

9.4 The Customer is responsible for ensuring that any disposal or recycling arranged by the Company is lawful and appropriate for the type of items being removed. The Company reserves the right to refuse to remove any items that may breach environmental, waste or safety regulations.

10. Delays and Events Beyond Our Control

10.1 The Company will use reasonable endeavours to provide the Services within the agreed timeframes. However, arrival and completion times are estimates only and not guaranteed.

10.2 The Company shall not be liable for delays or failure to perform the Services due to events beyond its reasonable control, including traffic congestion, road closures, accidents, weather conditions, Vehicle breakdown, strikes, public transport disruption, or access problems at the Customer's premises.

10.3 Where delays occur that are outside the Company's control, the Customer may be charged for waiting time at the agreed hourly rate.

11. Customer Conduct and Health and Safety

11.1 The Customer must ensure a safe working environment for the Company's operatives, including keeping walkways clear, securing pets or children away from moving areas, and advising of any known hazards.

11.2 The Company reserves the right to withdraw its operatives and Vehicles from any situation where they believe there is a risk to health or safety. In such circumstances, the Customer may still be liable for the full or partial charges.

11.3 The Customer must not instruct or encourage the Company's operatives to undertake any work that is unsafe, illegal, or outside the agreed scope of the Services.

12. Complaints and Dispute Resolution

12.1 If the Customer has any concerns or complaints about the Services, they should notify the Company as soon as possible so that the matter can be investigated and, where appropriate, remedied.

12.2 The Company will aim to respond to complaints promptly and to reach a fair and reasonable resolution. The Customer agrees to allow the Company a reasonable opportunity to investigate and address any issues before taking further action.

13. Personal Data

13.1 The Company may collect and process personal data relating to the Customer for the purposes of providing the Services, managing bookings, processing payments, and complying with legal obligations.

13.2 The Company will handle personal data in accordance with applicable data protection laws and will only share such data with third parties where necessary for the performance of the Services or where required by law.

14. Variation of Terms

14.1 The Company reserves the right to amend these Terms and Conditions from time to time. The version of the Terms and Conditions in force at the time of the Customer's booking will apply to that Contract unless changes are required by law.

15. Severability

15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any Contract between the Company and the Customer, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Services or these Terms and Conditions.

By confirming a booking or allowing the Company to commence work, the Customer acknowledges that they have read, understood and agreed to these Terms and Conditions.